01From U Can
Everyone can do something they once thought was out of reach.
This is a place to think out loud, sharpen ideas, and keep a record of what experience teaches.
02Open series
Should This Be Automated?
Bring me the process everyone keeps working around.
Send one frustrating process. I’ll give it a candid assessment: automate it, assist it, fix it first, or leave it human.
Automate itAssist itFix it firstLeave it human
See the series 03Writing
Featured
The Human Bottleneck: When Being Helpful Becomes the System
When too much knowledge and judgment has to pass through one person, being helpful can become part of the constraint.
From Glowstick to Floodlight: Where Should We Start?
A new idea can light up a room. But a floodlight can help us see what’s slowing the whole system down.